Challenges in customer service
Efficient customer service makes the difference: Tips, tools & technologies to overcome challenges & sustainably increase customer satisfaction.
What is a virtual queue? – Can my call center also benefit from it?
What is a virtual queue and what advantages does it offer? What are the different types and when is it suitable for your call center?
Web callback: Revolutionize your customer service with this clever solution
Improve your customer service with Web Callback – smart technology for optimal communication and greater customer satisfaction.
EU AI Act in contact centers and customer service: everything you need to know
How does the EU AI Act regulate the use of AI in contact centers? What impact does this have on virtualQ’s software?
Contact avoidance in customer service: a look at the trend study 23/24
According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei, Kontakte nachhaltig zu reduzieren.
CCV QUALITY AWARD: virtualQ and Transcom win “Best Partnership” award
Transcom and virtualQ won the CCV Quality Award 2023 Best Partnership this year: “A partnership of equals”.
6 last-minute tips for Christmas business in your online shop in 2023
Christmas business in eCommerce: 6 last-minute tips for your online shop
The new generation of the virtualQ web widget: New functions, new possibilities
The new web widget from virtualQ offers functions that enable you to provide maximum flexibility and automated contact control internationally.
Virtual customer services: Tech start-up virtualQ receives 7-figure funding
virtualQ receives growth financing from renowned investors for its innovative customer service solutions. “A world without waiting” is their goal, which they are now one step closer to achieving!
This startup is waiting on hold for you on the phone
No more waiting endlessly in the phone queue – that’s the promise of Berlin-based startup virtualQ. Customers log in and are notified when it is their turn. A B2B solution for call center software and operators!
