Use Case:
Increase lead & revenue generation
Benefit from automated lead generation and targeted call preparation.
No lost requests & higher success rate
due to reachability and contact control
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Challenges
- Questions during purchasing processes or about product details remain unanswered
- Loss of control over customer contacts
- Poor reachability and waiting times lead to loss of revenue due to lost calls
virtualQ
- In case of poor reachability and as a flexible option, quick callbacks or scheduled appointments are offered in an intelligent manner
- Contact details and details of query are recorded
Benefit
- Leads instead of lost calls
- Maximum reachability and higher sales
- Lower abandonment rates due to resolved issues
- More comprehensive information about the lead to prepare the call
- Positive service experience to sway undecided customers
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Above all, our agents need the best response times because this caller group has a decisive influence on our sales success.
Michael GlitzaHead of Customer Service Departmen 
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