Process optimisation service

Automated and efficient workflow management

AI automation for lower costs

Reduce manual work-steps using slim-line digital process automation, brought together in a one-stop-shop dashboard
Save valuable resources and achieve lasting reductions in your operating costs without compromising on service quality
Relieve the pressure on staff and budgets while increasing customer satisfaction

Targeted management of contacts and call overflow

Visual IVR – get better results using AI pre-qualification

Easy API integration – No additional steps required

With seamless API integration, our service process automation slots into your existing system with no extra work on your end
Benefit from our open API to deploy process automation without delay
Use an omnichannel solution whose API allows easy integration with telephone, chat, e-mail, and other systems

Transparent analytics & central dashboard – You retain complete control

Enjoy 24-7 insights in our one-stop-shop dashboard, which draws together all processes to enable constant monitoring and adjustments
Use real-time analytics to identify the most successful processes and further potential for optimisation
Take data-driven decisions and keep increasing the efficiency and effectiveness of your scheduling processes

Your advantages with virtualQ AI

Availability

0 %

Dropped calls

- 0 %

Increased efficiency

+ 0 %

Use virtualQ where your customers are!

virtualQ AI orchestrates all contact in service and sales across all channels: securely, reliably, and with measurable success.

virtualQ Phone

The intelligent and fully automated callback and appointment management software for maximum availability and optimal capacity utilization control.

virtualQ Web

Web solution for optimized contact management, contact enrichment, and targeted self-service use for customer service. Generate more leads and higher sales conversions for your sales team.

virtualQ Connect

Unlock new potential by integrating virtualQ into your existing customer channels. Combine virtualQ with LLMs, voicebots, chatbots, messengers, apps, and even print.

Various industries are enthusiastic

It has become possible to plan and achieve our goals again - despite these challenging times for the energy sector.
Thank you virtualQ

With virtualQ, we have managed to reduce the time people spend on the phone from 8 hours to 4 hours. We are now also using it in the area of inventory damage to free up more time and capacity for processing claims.

Optimise your processes to increase efficiency and service quality.
Start working with processes that both staff and customers will love.

virtualQ Insights – Discover the latest news

When, where and how to offer callbacks?

How, where, and when should you offer callbacks? This article provides helpful food for thought.

Callflow in customer service: Your key to customer satisfaction

In a world where customers expect fast and targeted responses, an efficiently designed call flow is an essential tool.

Process optimisation service

Automated and efficient workflow management

AI automation for lower costs

Targeted management of contacts and call overflow

Visual IVR – get better results using AI pre-qualification

Easy API integration – No additional steps required

Transparent analytics & central dashboard – You retain complete control

Your advantages with virtualQ AI

Use virtualQ where your customers are!

virtualQ Phone

virtualQ Web

virtualQ Connect

Various industries are enthusiastic

Optimise your processes to increase efficiency and service quality.
Start working with processes that both staff and customers will love.

virtualQ Insights – Discover the latest news

When, where and how to offer callbacks?

Callflow in customer service: Your key to customer satisfaction

Do you have questions? I can help you.

Efficiency Booster

Lead Engine

Loyalty Driver

Peak Helper

Alle Lösungen

Zur Übersicht

Process optimisation service

Automated and efficient workflow management

AI automation for lower costs

Targeted management of contacts and call overflow

Visual IVR – get better results using AI pre-qualification

Easy API integration – No additional steps required

Transparent analytics & central dashboard – You retain complete control

Your advantages with virtualQ AI

Use virtualQ where your customers are!

virtualQ Phone

virtualQ Web

virtualQ Connect

Various industries are enthusiastic

Optimise your processes to increase efficiency and service quality. Start working with processes that both staff and customers will love.

virtualQ Insights – Discover the latest news

When, where and how to offer callbacks?

Callflow in customer service: Your key to customer satisfaction

Do you have questions? I can help you.

Efficiency Booster

Lead Engine

Loyalty Driver

Peak Helper

Alle Lösungen

Zur Übersicht

Optimise your processes to increase efficiency and service quality.
Start working with processes that both staff and customers will love.