AI process optimisation for service excellence

The most rewarding aspect of using virtualQ is the reaction of our customers’ reaction to this option; it is very positive. Satisfied customers increase brand loyalty and profits.

It has become possible to plan and achieve our goals again – despite these challenging times for the energy sector.

Thank you virtualQ!

Above all, our agents need the best response times because this caller group has a decisive influence on our sales success.

If a customer gets stuck using their Yello app, instead of giving them a traditional hotline number, we offer them a convenient appointment booking service to resolve their issue – this is how we combine digitalization with solving individual customer problems.

Due to the great results we have been able to achieve in health insurance, our colleagues in other areas are already clamoring for our solution.

Thanks to virtualQ, we were able to reduce a large number of forwarded calls to our external service provider, allowing us to save further costs here.

10/10 points. So far, there has been nothing that hasn't worked. Our employees are extremely satisfied, and customers confirm the professionalism of our services.