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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

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Insights – industry knowledge, success stories, press reviews & more.

Use case:
Preventing customer loss with enhanced reachability & service quality

Do something about customer churn – with intelligent callback management that will delight your customers.

Use Case:
Preventing customer loss through reachability & service quality

Stand up to your customer churn – with intelligent callback management that will delight your customers.

Wow effect instead of waiting on hold

Challenges

  • Customer churn due to poor service experience
  • Higher costs for new customer acquisition necessary to compensate for losses
  • Lost revenues due to shorter customer lifetime
  • Negative public feedback from customers faced with poor reachability
  • Advantage for competitors

virtualQ

  • If waiting times become excessive in high contact volumes, virtualQ offers the option of callback appointments
  • AI calculates the best time for callbacks and appointments based on capacities
  • Every call is recorded in the system
  • Long waiting times are eliminated
  • Lost calls are eliminated

Benefit

  • Increased customer loyalty due to maximum reachability
  • High customer satisfaction from realiable service
  • Higher revenues through increased customer lifetime
  • Reduction of lost calls and redials by 50-70%
  •  

Download all virtualQ use cases now!

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Your contact to recruiting


Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht