5 QUESTIONS FOR … ANTON SCHENK, CHIEF DIGITAL OFFICER CAPITA EUROPE
![](https://virtualq.io/wp-content/uploads/2021/11/Screenshot-2023-06-26-at-12.14.13-1024x640.png)
In an interview with Anton Schenk, chief Digital Officer of Capita, who answers five questions about the collaboration with virtualQ.
Business growth only through radical service focus
![](https://virtualq.io/wp-content/uploads/2020/03/Screenshot-2023-06-15-at-14.37.34-1024x542.png)
Customer experience (CX) and customer-centric teams are driving business growth. A shift in thinking is needed to view service as a growth driver rather than a cost center. Companies should introduce more agile organizational structures as well as a customer experience orientation.
Sales success with a good connection between field and office staff
![](https://virtualq.io/wp-content/uploads/2020/02/Sales-Erfolg-mit-gutem-Draht-Blog-1024x683.jpg)
Successful sales management requires cooperation between sales, marketing and service. virtualQ improves communication between office and field staff to answer customer inquiries immediately!
Attention recession! Optimize customer service through service innovation
![](https://virtualq.io/wp-content/uploads/2020/02/Achtung-Rezession-1-1024x607.png)
To cushion the impact of the recession, companies need to cut costs and retain customers. This can be achieved through optimal customer service.
Customer loyalty: When you inspire customers
![](https://virtualq.io/wp-content/uploads/2020/01/Kundenbindung-1024x531.png)
The digital transformation in customer service requires a customer-centric corporate culture and the ability to meet customers’ needs. Inform now