6 measures for greater customer orientation in the service department
The CallCenter Profi’s “Guide to Outsourcing” highlights six measures for more customer orientation in the call center. One of them is: abolish queues! virtualQ can accomplish just that.
Are waiting queues still in line with the times? – How virtualQ solves an age-old problem
virtualQ offers a solution to the problem of long waiting times in call centers. Callers are informed as to when they can call without waiting. With our solution, queues are a thing of the past.
Five technologies that are transforming call centers and customer service
The digital consultancy “Marketing Resultant” reports on 5 leading technologies in customer service. virtualQ is represented with intelligent queue management!
Avaya Conference: Modern Call Center Solution from virtualQ
Avaya Conference: virtualQ presents modern call center solution. Long queues annoy callers, but virtualQ® offers innovative solutions and solves the problem of long waiting times.
