SEASONAL FLUCTUATIONS IN CALL CENTER CALL VOLUME
Seasonal fluctuations in the contact center can be a challenge, especially for online stores in the run-up to Christmas. With virtualQ®, seasonal peaks can be managed effortlessly!
The service level at the SBSCOM Service Center
Witness a revolution in the service levels! SBSCOM is the leading full-service provider of employee benefits programs and together with virtualQ, they have developed a breakthrough solution to increase their service levels!
Omni-channel customer service – the right way to do it
Success factor – service quality: Establish omnichannel customer service! virtualQ® offers innovative solutions for smooth telephone contact and minimizes “channel hopping”.
The leading-edge contact center software for industry leaders
virtualQ offers software that ends queues and improves customer experience. With the waiting, app and calendar functions, virtualQ reduces costs & increases overall customer satisfaction. Suitable for inbound call centers. Receive your free consultation now!
Achieving business success through customer satisfaction
Customer satisfaction is a competitive advantage and is becoming increasingly more important than price. Actions to increase customer satisfaction include measuring satisfaction and improving customer service.
Customer service: German consumers are dissatisfied
According to Forsa, 55% of German consumers are dissatisfied with customer service. Germany is lagging behind in terms of the digitization of customer service compared to the rest of Europe. virtualQ is needed!
Are waiting queues still in line with the times? – How virtualQ solves an age-old problem
virtualQ offers a solution to the problem of long waiting times in call centers. Callers are informed as to when they can call without waiting. With our solution, queues are a thing of the past.
Five technologies that are transforming call centers and customer service
The digital consultancy “Marketing Resultant” reports on 5 leading technologies in customer service. virtualQ is represented with intelligent queue management!
This startup is waiting on hold for you on the phone
No more waiting endlessly in the phone queue – that’s the promise of Berlin-based startup virtualQ. Customers log in and are notified when it is their turn. A B2B solution for call center software and operators!
Avaya Conference: Modern Call Center Solution from virtualQ
Avaya Conference: virtualQ presents modern call center solution. Long queues annoy callers, but virtualQ® offers innovative solutions and solves the problem of long waiting times.
