EU AI Act in contact centers and customer service: everything you need to know
How does the EU AI Act regulate the use of AI in contact centers? What impact does this have on virtualQ’s software?
Contact avoidance in customer service: a look at the trend study 23/24
According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei, Kontakte nachhaltig zu reduzieren.
What makes virtualQ Algorithms so special?
VirtualQ’s AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the virtualQ Algorithms so special? These algorithms are data-driven and have been refined over five years with billions of data points. The team’s industry expertise, rigorous testing, and experience and many other things made virtualQ a leader in the field.
3 ways to prepare your contact center for Gen Z
Generation Z prefers digital communication and fast solutions. virtualQ.io’s callback solution meets their needs with seamless digital customer service and personal interaction to ensure an optimal customer experience.
6 last-minute tips for Christmas business in your online shop in 2023
Christmas business in eCommerce: 6 last-minute tips for your online shop
When customers are afraid of the voicebot
Chatbots in customer service can lead to customer frustration if they pretend to be human employees. virtualQ solves this problem with automated callbacks to maintain customer satisfaction and increase efficiency. This enables companies to take their customers’ fears seriously and at the same time utilise the benefits of automation
The new generation of the virtualQ web widget: New functions, new possibilities
The new web widget from virtualQ offers functions that enable you to provide maximum flexibility and automated contact control internationally.
Ethics Council ‘Human and Technology’: Challenges through Artificial Intelligence
In 2023, the Ethics Council Germany took a position on artificial intelligence, which has increasingly become part of our everyday lives. The goal, he said, is responsible use of artificial intelligence.
Customer service in crises and digital disruption: How they emerge stronger from the recession.
In times of crisis and digital disruption, companies can strengthen their customer service by focusing on customer satisfaction, improving existing customer retention, optimizing processes and continuing to invest in technology!
The 7 most expensive service center challenges – and how to overcome them
Call peaks & service level management are costly pain points that can push customer service to its limits. Intelligent automation systems can help increase efficiency and reduce costs.
