VirtualQ’s AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the virtualQ Algorithms so special? These algorithms are data-driven and have been refined over five years with billions of data points. The team’s industry expertise, rigorous testing, and experience and many other things made virtualQ a leader in the field.
Generation Z prefers digital communication and fast solutions. virtualQ.io’s callback solution meets their needs with seamless digital customer service and personal interaction to ensure an optimal customer experience.
Christmas business in eCommerce: 6 last-minute tips for your online shop
Chatbots in customer service can lead to customer frustration if they pretend to be human employees. virtualQ solves this problem with automated callbacks to maintain customer satisfaction and increase efficiency. This enables companies to take their customers’ fears seriously and at the same time utilise the benefits of automation
The new web widget from virtualQ offers functions that enable you to provide maximum flexibility and automated contact control internationally.
In 2023, the Ethics Council Germany took a position on artificial intelligence, which has increasingly become part of our everyday lives. The goal, he said, is responsible use of artificial intelligence.
In times of crisis and digital disruption, companies can strengthen their customer service by focusing on customer satisfaction, improving existing customer retention, optimizing processes and continuing to invest in technology!
Call peaks & service level management are costly pain points that can push customer service to its limits. Intelligent automation systems can help increase efficiency and reduce costs.
Here are the top 5 trends in customer service. Do not miss them!
In times of rapid change, artificial intelligence can not only engage your customers, but also your employees! Find out how virtualQ can help them.