80,000 waiting minutes saved! The Gothaer health insurance success story.

If you urgently need an answer to an insurance question, you won’t feel at ease on hold. Gothaer Health Insurance has recognized the significance of customer satisfaction and introduced virtualQ, a solution that delights callers and employees alike.

Within one year, impressive results were achieved, which the head of customer and agent service at Gothaer Krankenversicherung, Emanuel Bächli, exclusively shares with you in this whitepaper. In the process, the customers’ relaxed attitude not only had a positive impact on customer loyalty, but also on resource planning and the working atmosphere in customer service, as this use case impressively demonstrates.