Up to 18% additional sales conversions with the web widget
as sales booster at HolidayCheck
Download the entire Success story of HolidayCheck and virtualQ !
Karolina Shpella,
Senior Technical Project Manager
By offering a callback on our website, we have been able to achieve a 14-18% stronger conversion rate with virtualQ and we are flexible in our customer service.
Our travelers have also been super accepting of the travel advice via callback from the very beginning.
Karolina Shpella,
Senior Technical Project Manager
By offering a callback on our website, we have been able to achieve a 14-18% stronger conversion rate with virtualQ and we are flexible in our customer service.
Our travelers have also been super accepting of the travel advice via callback from the very beginning.
Challenges
- During the pandemic, the travel industry experienced many fluctuations in sales, during which future planning was limited.
- Sales conversion rates were not ideal due to the uncertain situation.
- Visitors to the website quickly click to the competition if questions are not answered quickly and reliably.
- Customers should be picked up at the crucial point in the booking process to facilitate a purchase decision.
Goal
- Sales conversion should be increased.
- On the website, the possibility for callbacks should be created to enable customers to receive non-binding information at the desired time.
- Recalls should not be an additional burden on agents at peak times, but should be well integrated into day-to-day operations.
- Recalls should not create additional work for agents.
- Implementation with an appropriate tool should not be a lengthy process.
Result
- The appointment widget is very well received by customers.
- The widget generated an additional 18% in sales conversions.
- The implementation effort was very manageable with only 3 days on the part of HolidayCheck.
- The ROI is clearly positive.
- Quick adjustments to settings made possible at any time after go-live.
Easy contact during the purchase process
Where interested parties often abandon their buying process at HolidayCheck, the virtualQ web widget offers a flexible and reliable solution. Instead of clicking to the competition in case of questions and uncertainties, potential customers can independently arrange an immediate callback or callback appointment on request. In this way, HolidayCheck collects important leads and enables concerns to be clarified quickly and innocuously, which strengthens the conversion rate in the long term.
Ready for use in only 3 days
Within a very short time, the project was ready to go. Thanks to the good cooperation and easy connection, HolidayCheck was able to go live with virtualQ in just 3 days, which allowed for quick success. Neither deep integrations nor IT efforts were necessary.
Reliable contact for flexible adjustments
Especially the individual support and consulting of virtualQ could convince HolidayCheck. Spontaneous adjustments, questions and changes were solved quickly and accurately, which is why confidence in the product continued to grow.
Find out how this very trust clearly paid off for HolidayCheck in the success story!
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