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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

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Success Story –
HolidayCheck

Increase sales conversion and deliver the WOW effect with the clever use of the web widget.

Up to 18% additional sales conversions with the web widget
as sales booster at HolidayCheck

INDUSTRY

Products

Region

Germany

To increase online sales conversion and prevent customer churn during the pandemic, HolidayCheck introduced virtualQ’s callback widget. Since the launch, the conversion rate has been consistently extremely high and the service offers customers the necessary WOW effect.

INDUSTRY

Region

Germany

Challenges

  • During the pandemic, the travel industry experienced many fluctuations in sales, during which future planning was limited.
  • Sales conversion rates were not ideal due to the uncertain situation.
  • Visitors to the website quickly click to the competition if questions are not answered quickly and reliably.
  • Customers should be picked up at the crucial point in the booking process to facilitate a purchase decision.

Goal

  • Sales conversion should be increased.
  • On the website, the possibility for callbacks should be created to enable customers to receive non-binding information at the desired time.
  • Recalls should not be an additional burden on agents at peak times, but should be well integrated into day-to-day operations.
  • Recalls should not create additional work for agents.
  • Implementation with an appropriate tool should not be a lengthy process.

Result

  • The appointment widget is very well received by customers.
  • The widget generated an additional 18% in sales conversions.
  • The implementation effort was very manageable with only 3 days on the part of HolidayCheck.
  • The ROI is clearly positive.
  • Quick adjustments to settings made possible at any time after go-live.

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Easy contact during the purchase process

Where interested parties often abandon their buying process at HolidayCheck, the virtualQ web widget offers a flexible and reliable solution. Instead of clicking to the competition in case of questions and uncertainties, potential customers can independently arrange an immediate callback or callback appointment on request. In this way, HolidayCheck collects important leads and enables concerns to be clarified quickly and innocuously, which strengthens the conversion rate in the long term.

Ready for use in only 3 days

Within a very short time, the project was ready to go. Thanks to the good cooperation and easy connection, HolidayCheck was able to go live with virtualQ in just 3 days, which allowed for quick success. Neither deep integrations nor IT efforts were necessary.

Reliable contact for flexible adjustments

Especially the individual support and consulting of virtualQ could convince HolidayCheck. Spontaneous adjustments, questions and changes were solved quickly and accurately, which is why confidence in the product continued to grow.

Find out how this very trust clearly paid off for HolidayCheck in the success story!

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Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

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