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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

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virtualQ
Connect

Unlock new potential by integrating virtualQ into your existing tool and channel landscape. Integrate virtual waiting, callbacks, and workload-optimized appointments with voicebots, chatbots, messengers, e-mail campaigns, apps, and more.

virtualQ Connect

Unlock new potential by integrating virtualQ into your existing tool and channel landscape. Integrate virtual waiting, callbacks, and workload-optimized appointments with voicebots, chatbots, messengers, email campaigns, apps, and more.

How it works

Complex requests

Your customers contact chatbots/voicebots/messengers or your app with complex requests. As these concerns cannot be conclusively resolved, virtualQ Connect moves them to the next step.

Callback offer

Instead of being left unattended, with virtualQ, your customers are offered an easily accessible callback function in the same channel. If the offer is accepted, information about the request is routed to the appropriate department,  preparing your employees for the callback.

Callback & Appointment

At the agreed time and accurate to the minute, an automated callback is made. As your call staff have had time for preparation, your customers/prospects will experience a competent response in which their complex issue is resolved. This creates trust in your company and has a significantly positive influence on the purchase decision.

How it works

Complex requests

Your customers turn to chatbots/voicebots/messengers or your app with complex requests. There, however, the concern cannot always be conclusively resolved due to the complexity.

Callback offer

Instead of being left alone, your customers with virtualQ are offered an easily accessible callback offer in the same channel. If the offer is accepted, information about the request is routed to the appropriate department to ideally prepare your employees for the callback.

Callback & Appointment

At the agreed time, an automated callback is made to the minute. Through the preparation, your potential customers will experience a competent and case-closing solution of the concern. This creates trust in your company and thus has a significantly positive influence on the purchase decision.

The virtualQ Connect features for your success

These special features are waiting for you at virtualQ Connect.

Easy integration into your system landscape

Offer intelligent callbacks across all your channels. virtualQ offers easy integration into your system landscape via API for optimal performance from ACD to workforce management. Even  large organizations with the highest standards and tight timeframes can be sure of quick integration – as a white-label solution, of course.

AI and machine learning for performance optimization

The virtualQ AI and machine learning algorithms optimize your contact center’s waiting times in the background. In addition, they control schedule management so that your workload and performance are increased automatically.

Instant callback in X minutes and callback appointment

Depending on your needs, you can offer your customers an immediate callback at the next possible specified time, including an exact time announcement, or a callback appointment at a time of their choosing. The callbacks are accurate to the minute, strengthening trust in your company in a lasting way.

Agent-to-agent and 2nd & 3rd level process optimization

Streamline work processes and workflows between different areas and service levels. With virtualQ Connect, workload, callbacks, and appointments are controlled fully automatically and across systems.

Calculation and display of the waiting time

Ensure maximum transparency with a display of the current waiting time, e.g. in your app. Waiting times are calculated in real time by our algorithms, and all callbacks are accurate to the minute. Thanks to this reliability, your customers experience a genuine “Wow!” effect and the conversation gets off to a great start.

Usability increase of automation

Link modern applications such as voice & chatbots with virtualQ to enhance your customer experience, thus leading to lasting improvements in take-up for your automated solutions.

Experience these features and more now!

Your message to virtualQ

How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Schedule an appointment with us directly in just a few clicks. We will be delighted to offer you a personal introduction to the power of virtualQ AI algorithms and how you can use them.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht