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We are in the current issue of the CCV brochure! Feel free to read up!

Find us in the current issue of CCV

The Customer Service and Call Center Verband Deutschland e.V. (CCV) represents as “the voice of the industry” the interests and needs of the customer service and call center sector, as well as their service providers vis-à-vis the media and politics.

We are very pleased to be included in the current issue of the CCV brochure!

Read them here and learn more about the industry code, working groups and specialist groups, as well as current events and publications in the customer service and call center industry.

Click here for the CCV brochure:


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Whitepaper

Find out how you can use callbacks to implement further automation and new technologies in your customer service.

Success Cases

Exciting success cases of our customers

Check out many interesting success stories of our customers and how virtualQ has been applied in customer service to support them.

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How does the EU AI Act regulate the use of AI in contact centers? What impact does this have on
According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei,
Transcom and virtualQ won the CCV Quality Award 2023 Best Partnership this year: "A partnership of equals".

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Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht