virtualQ for the industry solution of mobility and travel
Whether it’s train travel or a package vacation at a dream resort – with virtualQ you not only offer unbeatable customer service, but also secure a super reputation as well as higher conversion rates.
Make traveling more enjoyable than ever with virtualQ!
In a highly mobile world, travelers expect excellent customer service. With virtualQ, intelligent callbacks help you to stand out from the competition.
Work with us to achieve these improvements
- enhanced efficiency thanks to AI
- demand peaks optimized
- sales and conversion rates for travel bookings increased
The most popular solutions in the mobility & travel industry
virtualQ peak management
to level out maximum or continuous loads
With the help of automated appointment management, you can give callers the option of booking a suitable callback appointment themselves if calls volume is above average and waiting times excessive. Based on your daily live data, our algorithms continuously learn, shifting contact attempts away from peaks towards times of lower contact volume.
Loyalty boosts
among customers and employees
Travelers need to be able to depend on your customer service at all times. Offer reliable support in every situation with fast and transparent customer service, strengthening your reputation and customer loyalty.
In addition, helping to relieve employee stress by avoiding contact overloads will increase staff satisfaction and loyalty.
Lead and sales generation using the virtualQs
web widget
With virtualQ, you can play a role in the first stages of your customers’ vacation planning by offering prospects the option of an immediate callback or of booking callback appointments on your website with our web widget.
virtualQ enables a simple way for prospective customers to contact you, cutting lost bookings and resulting in measurably higher conversion rates.
More success stories
Key benefits for transport and travel companies
increse in reachability
Mreduction in abandonment rates and lost calls
additional conversions on callback
Average KPI impact with virtualQ
Be the guide your customers can
always reach.
Ensure you are available at all points in the customer journey with virtualQ. Let your customers choose when they want to schedule a callback with your experts and consultants. With the virtualQ software solution, you can extend your customer service availability to 24/7.
Secure measurable success in customer service.
A high level of reachability and a good service experience offer measurable increases in the probability of closing a sale and also provide up-selling or cross-selling opportunities, especially in in-house call centers.
Workflow optimization streams customer calls straight to the right agents without the need for annoying redirection. In addition, caller concerns can be noted in preparation for the call.
Offer multi-channel support to your customers.
Potential customers reach your page through various channels: provide them with a soft landing, helping them with everything from flights and accommodations to itineraries and general support.
Whether using virtualQ’s web widget, quick responses, phone support, or live chat, you are guaranteed to provide the best customer service across all channels.
