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In times of rapid change, artificial intelligence can not only engage your customers, but also your employees! Find out how virtualQ can help them.

How AI increases your customer loyalty!

Who is faithful today?

Thanks to a shortage of skilled workers, the labor market has become an employee market. Employees change much more quickly and are no longer as loyal as they were a few years ago. Trend increasing.
In addition, in the majority of all industries, companies are in cut-throat competition with their products and services. Products and services are interchangeable and comparable.

Loyal customers through intelligent queueing technology

This suddenly makes customer service much more relevant, because good customer service can make a difference and becomes a differentiator in the hyper-competition for loyal customers. This can also be seen in the boardrooms – such as atSignal Iduna, where the board is being expanded to include the new customer service resort, as in many other companies. But customer service is still considered a cost center in many places and not yet a profit center. Thanks to AI solutions such as intelligent queueing technologies as well as innovative voice automation, you eliminate annoying waiting loops of service hotlines, reach more callers and customer concerns can be solved faster and more efficiently – the strengthening of your brand image and the associated loyalty of customers is thus certain – that is worth cash!

Loyal employees through intelligent “peak management

If employees didn’t change so often … Many companies currently see finding and retaining suitable employees as the biggest challenge when it comes to customer care. But AI can also help here and provide relief at the workplace through, for example, intelligent “peak management” and even contribute significantly to better customer service.

In addition, voice automation can be used to reduce the number of low quality calls. By using artificial intelligence and machine learning, recurring customer queries are answered immediately and automatically. More complex inquiries are forwarded to the appropriate service staff, who provide advice and assistance to callers. This increases the attractiveness of service center jobs and thus employee loyalty.

AI can increase your loyalty. To employees and customers.

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Find out how you can use callbacks to implement further automation and new technologies in your customer service.

Success Cases

Exciting success cases of our customers

Check out many interesting success stories of our customers and how virtualQ has been applied in customer service to support them.

Other interesting articles

We are pleased to announce the co-operation of virtualQ with Deutsche Telekom Global Carrier. Find out more about the partnership
According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei,
Transcom and virtualQ won the CCV Quality Award 2023 Best Partnership this year: "A partnership of equals".
We are pleased to introduce Sahar Derbel to you. Since 2022, Sahar has been supporting our Development Team at virtualQ
VirtualQ's AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the
Generation Z prefers digital communication and fast solutions. virtualQ.io's callback solution meets their needs with seamless digital customer service and

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Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht