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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

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Use case:
KPI optimization and savings for BPOs and service providers

Achieve your KPIs with confidence. Optimized call control and efficient peak management.

Use Case:
KPI optimization and savings for BPOs and service providers

Achieve your KPIs with confidence. Optimized call control and efficient peak management.

Smooth processes for BPOs and service providers

Challenges

  • Complicated planning due to varying call volumes
  • KPI target agreements with clients too high
  • Service center employees difficult to find and retain
  • Unscheduled calls more expensive
    than scheduled calls

virtualQ

  • Automated smoothing of varying call volumes
  • Optimization of KPIs
  • Calls able to be planned, capacities in the service center used ideally
  • Alternation between overload and underload eliminated to the relief of agents
  •  

Benefit

  • Improvement of staff and project utilization
  • Achievement of target KPIs
  • Efficiency increase >10%
  • Avoidance of possible penalties for non-achievement of targets
  • USP on the market

Download all virtualQ use cases now!

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Your contact to recruiting


Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht