Higher sales conversion using the web widget
Above all, our agents need the best response times because this caller group has a decisive influence on our sales success.
Michael GlitzaHead of Customer Service Departmen 
Challenges
- Customers bounce off online booking channels
- Sales conversions are not satisfactory or fluctuate strongly
- Potential customers feel unsupported with their questions and turn to the competition, which leads to high attrition during the booking or purchasing process.
virtualQ
- Web widgets provide the fastest possible up-to-the-minute callbacks or a consultation appointment on the website in the booking process
- The topic and contact details for a callback are recorded securely
- As a whitelabel-solution, virtualQ fits into corporate identity
Benefit
- Customers are actively prevented from dropping out of the booking / buying process
- Questions during booking are resolved in a non-intrusive manner
- Sales conversion rate is sustainably increased
- Lost calls can still be contacted thanks to lead capture
Download all virtualQ use cases now!
