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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

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The employees of virtualQ introduce themselves! One of our founders Ulf gives tips here on what qualities you need if you want to get started at virtualQ!

Introduction of our employees – Co-Founder & Chief Revenue Officer Ulf


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Ulf Kühnapfel stood in the queue at his Internet provider for 40 minutes, when he decided that queues were a thing of the past. This motivated him to found virtualQ together with his brother Jens Kühnapfel. Ulf is responsible for marketing and sales and has many insights from the industry.

Sum up our work at virtualQ in three Hashtags!

1 optimism 

2 teamwork

3 revolutionizing customer service and sales

What can you expect when you join the virtualQ team?

At virtualQ, we have a great mix of young and experienced people in our team. The jump from start-up to scale-up was a very interesting phase, which is still reflected in our company culture today and which offers a lot of potential for personal development and opportunities to take on responsibility. We are excited to teach you new things about the service world and hope you are as passionate about our company and products as we are!

Do you have any tips for applicants?

We deliberately have many different characters and personalities with all your great differences in the team. We are open and tolerant for all people. For this reason, you should not hesitate to contact us if a position excites or interests you. virtualQ is looking for people who want to think outside the box, make a difference and take responsibility. If this applies to you and you are interested in B2B, technology and scaleup, we have a good starting point for a first meeting.

Find out more about our management!

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Discover the latest trends and exciting news about virtualQ and the customer service industry in our newsletter. Stay up-to-date and don’t miss any important news!

Discover who we are, what drives us and how we are revolutionizing the industry. Meet the team responsible for our success and learn about our passion for innovation.


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Find out how you can use callbacks to implement further automation and new technologies in your customer service.

Success Cases

Exciting success cases of our customers

Check out many interesting success stories of our customers and how virtualQ has been applied in customer service to support them.

Other interesting articles

According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei,
Transcom and virtualQ won the CCV Quality Award 2023 Best Partnership this year: "A partnership of equals".
We are pleased to introduce Sahar Derbel to you. Since 2022, Sahar has been supporting our Development Team at virtualQ
VirtualQ's AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the
Generation Z prefers digital communication and fast solutions.'s callback solution meets their needs with seamless digital customer service and
Christmas business in eCommerce: 6 last-minute tips for your online shop

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How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Schedule an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

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virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen


Peak Management

Curn Reduction

Cost Reduction


Dauerbelastung / zuviele Anrufe


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