virtualQ Web
Generate leads on your website or provide a unique customer service experience with our easy to integrate callback & appointment widget. Reach your customers on all channels.
How it works
In case of uncertainties or questions when shopping online, potential customers can book an instant callback or callback appointment at the desired time via a web widget on your website. Use this to keep customers from heading to the competition.
Using a visual menu and additional information such as subject of the question, product, or similar, the callback request is automatically assigned to the appropriate department/person. Your employees can also use the information collected to prepare for the callback.
At the agreed time and accurate to the minute, an automated callback is made. The transparency of the process and fidelity to timing is a real "Wow!" moment and shows that you keep your promises. This has a measurable impact on both customer loyalty and sales conversion.
How it works
In case of uncertainties or questions when shopping online, potential customers can book an instant callback or callback appointment at the desired time via a web widget on your website. This minimizes customer defection to the competition.
Through a visual menu and additional information such as subject of the question, product or similar, the callback request is automatically assigned to the appropriate department / person. Your employees can also use the information collected to prepare ideally for the callback.
At the agreed time, an automated callback is made to the minute. The transparency of the recall period and its 100% compliance creates a real "wow" experience. A previously made customer service promise is kept. This has a measurable impact on customer loyalty and sales conversion.
The virtualQ Web features for your success
These special features are waiting for you at virtualQ Web.
Callback appointment & instant callback combined in one web widget
Depending on your needs, you can offer your customers an immediate callback in X minutes at the next possible time, including exact time display, or a callback appointment at a time of their choosing. Both are available in one single web widget, giving your customers maximum flexibility. Recalls are accurate to the minute, which lastingly increases confidence in your company.
Visual menu &
department selection
By means of visual menu (digital “IVR”), the web widget allows clear qualification and routing of the contact, automating assignment to the correct department. Both the menu and all functions can be set in self-service mode via the dashboard at any time.
Custom fields & additional information
Using custom fields, you can request relevant information about your customers’ concerns via an input field, e.g. contract numbers, customer number, product. This information is made available to your employees in order to help them better prepare for callbacks.
Resolved concerns & self-help
SMS confirmations provide your customers with helpful information, e.g. links to further pages. Shortly before the agreed callback time, your customers then also receive an SMS in which they can cancel their callback if necessary, preventing concerns that have already been resolved during the waiting time from being assigned to your staff.
Waiting times displayed
All callbacks are accurate to the minute, whether as appointments at the desired time or, in the case of an immediate callback, at the earliest possible moment. In both cases, your customers will be informed of the exact time or waiting period. Thanks to the reliability of the callbacks, customers experience a genuine “Wow!” effect and interactions get off to the best possible start.
Plug & play
Integratio of virtualQ Web couldn’t be easier, using a simple code snippet that you copy and paste onto your website or customer portal. You can adapt specific settings at any time via the dashboard.
Ease of use &
mobile optimization
The virtualQ web widget is optimized for speed on mobile devices and minimal data usage, so you can achieve the best response times for your website. From the customer’s point of view, the usability is impressive, with its simplicity and clarity ensuring that your customers can use the service intuitively. This increases usage rates and acceptance.
Create callback appointments 24/7
With virtualQ Web you offer 24/7 accessibility. Customer concerns that arrive outside of your business hours via the web widget will receive an automated callback at the earliest possible time during your business hours. To do this, the AI already incorporates your workload and agent availability so that your employees are not overloaded.
Experience these features and more now!
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