Industry solutions
From local champions to global enterprises across various industries, a range of companies are already relying on virtualQ as an innovative partner. Whether your industry is insurance, energy, consumer brands, retail , or travel: together, we can develop the best solution for your company. Find out more about our expertise.
From local champions to global enterprises, many companies rely on virtualQ as an innovative partner.
virtualQ is a reliable partner for companies across various industries, from local market leaders to large global enterprises.
Our solutions optimize your customer service and sales, increase revenue and lead generation, and improve customer and employee satisfaction.
Find out for yourself about our extensive experience in the insurance & health sectors, the finance industry, the energy sector, travel & transport, retail & brands, and the service provider & BPO sectors.
Insurance
With virtualQ’s support, insurers were able to use innovative solutions to set themselves apart from their competitors and achieve value-adds within just a few days:
- increased reachibility
- higher customer loyalty and increased employee satisfaction
- fewer lost calls
- enhanced lead & sales generation
- reduced contact center costs
- technologies such as voicebots enabled
Energy providers
Automate your customer service as an energy provider and benefit from our self-teaching algorithms. Within a few days and without IT outlay, you can secure the following benefits:
- 24/7 availability
- waiting times eliminated
- efficiency & cost savings increased
- AHTs (average handling time) reduced
- 1st/2nd/3rd level support optimized
Travel & transport
In a mobile world, travelers expect excellent customer service at all times.
With virtualQ, you stand out from other providers with intelligent callbacks:
- sales and conversion rate increased for travel bookings
- increased customer satisfaction
- improved efficiency & optimised KPIs
- Intelligently managed demand peaks
Retail & brands
First-class customer service is a crucial factor for retail and brands in strengthening customer loyalty and differentiating themselves from the competition. With virtualQ, you can benefit in the following ways:
- increase sales & conversion rates in e-commerce
- generate leads through improved reachability (digital and telephone)
- build customer relationships and brand loyalty by enhancing your availability
- maintain your brand image and increase your service level
BPO / Service provider
Meeting KPIs is essential for business process outsourcing (BPO) and contact center service providers.
Here is how virtualQ can support you:
- exceeding service KPIs even at peak times
- maximise employee availability and capacity
- secure cost savings by using intelligent callback management
- create unique selling propositions thanks to innovation
Banks & financial service provider
With modern technology and outstanding customer service, you will score points as a financial services provider and stand out with the following points:
- Simplification of complex 1st/ 2nd/ 3rd level processes.
- A modern customer experience and maximum reachability across all channels, especially in revenue-relevant lines and to avoid cash deposit outflows
- More than 10% increase in efficiency
- Increased adoption of your automation solutions such as voicebots
- High customer satisfaction and loyalty
Do you have questions about your industry?
Arrange your individual consultation to find out more about your options.
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