What makes virtualQ Algorithms so special?
VirtualQ’s AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the virtualQ Algorithms so special? These algorithms are data-driven and have been refined over five years with billions of data points. The team’s industry expertise, rigorous testing, and experience and many other things made virtualQ a leader in the field.
3 ways to prepare your contact center for Gen Z
Generation Z prefers digital communication and fast solutions. virtualQ.io’s callback solution meets their needs with seamless digital customer service and personal interaction to ensure an optimal customer experience.
When customers are afraid of the bot
Chatbots in customer service can lead to customer frustration if they pretend to be human employees. virtualQ solves this problem with automated callbacks to maintain customer satisfaction and increase efficiency. This enables companies to take their customers’ fears seriously and at the same time utilise the benefits of automation
Ethics Council ‘Human and Technology’: Challenges through Artificial Intelligence
In 2023, the Ethics Council Germany took a position on artificial intelligence, which has increasingly become part of our everyday lives. The goal, he said, is responsible use of artificial intelligence.
Customer service in crises and digital disruption: How they emerge stronger from the recession.
In times of crisis and digital disruption, companies can strengthen their customer service by focusing on customer satisfaction, improving existing customer retention, optimizing processes and continuing to invest in technology!
The top 5 trends in customer service
Here are the top 5 trends in customer service. Do not miss them!
How AI increases your customer loyalty!
In times of rapid change, artificial intelligence can not only engage your customers, but also your employees! Find out how virtualQ can help them.
