Use case:
Preventing customer loss with enhanced reachability & service quality
Do something about customer churn – with intelligent callback management that will delight your customers.
Wow effect instead of waiting on hold
Challenges
- Customer churn due to poor service experience
- Higher costs for new customer acquisition necessary to compensate for losses
- Lost revenues due to shorter customer lifetime
- Negative public feedback from customers faced with poor reachability
- Advantage for competitors
virtualQ
- If waiting times become excessive in high contact volumes, virtualQ offers the option of callback appointments
- AI calculates the best time for callbacks and appointments based on capacities
- Every call is recorded in the system
- Long waiting times are eliminated
- Lost calls are eliminated
Benefit
- Increased customer loyalty due to maximum reachability
- High customer satisfaction from realiable service
- Higher revenues through increased customer lifetime
- Reduction of lost calls and redials by 50-70%
Use our AI-based callback and appointment management for your individual situation.
Download all virtualQ use cases now!
The most rewarding aspect of using virtualQ is the reaction of our customers’ reaction to this option, which is overwhelmingly ; it is very positive. Satisfied customers increase brand loyalty and profits.
Christian HeuserQuality Management Officer 
