Tech enablement
Increase the level of automation in your service center by coordinating innovative technologies and new channels.
Tech Enablement
Increase your level of automation in the service center through intelligent interaction of innovative technologies and channels.
virtualQ as a pioneer for new technologies & innovations
Before
- Low level of automation in your service center leads to extensive unnecessary manual work
- Customers show limited acceptance of chatbots and voicebots
- Complex issues cannot be resolved by chatbot / voicebot
- Channels (chat/web/app/e-mail/voice assistant) are not linked to the telephone system, meaning that customers have to explain their concerns several times.
- Self-service is not sufficiently utilised or does not lead to the query being resolved
After
- Increased take-up of chat and voicebots leads to efficient automation
- Chatbot/voicebot route complex issues to your agents by offering a scheduled callback
- Details of queries are securely transmitted from other channels to the appropriate agents, ensuring faster resolution
- SMS notifications and voice announcements point customers to relevant FAQs
- FAQs and self-service are optimized with additional information
The most frequent use cases for tech enablement
Increase the level of automation in your service center to ensure satisfied customers and reduced manual workloads.
Better voicebots
Supported chats
Improved self-service
Sales-orientated e-mail campaigns
Often, callers view voicebots negatively and prefer human interaction. With virtualQ, acceptance of voicebots is increased while the high quality of service remains guaranteed.
Chats are often time-consuming for complex requests, taking longer than other formats or, in the worst case, ending in a dead end. To prevent this, chats are routed to the phone to resolve concerns accurately and quickly.
Customers do not always find the right answer to their question in self-service sections. Therefore, virtualQ offers the option of an immediate or scheduled callback at appropriate places on your website or app.
To leverage e-mail campaigns, virtualQ pffers sales appointments bookable from within the e-mail. This simple connection leads to measurably higher conversion rates, optimizing your sales in an automated way.
Harness your bots'
potential
New technologies such as voicebots and chatbots are crucial for innovative service centers. Promote higher adoption among your customers and the use of these innovative technologies by probiding harmonious interaction through intelligent callback systems and voice assistants (voicebots). In this way, you can decisively increase the degree of automation in your company.
Guarantee case closure via any channel
Instead of long chats, complicated searches in FAQs, or e-mail campaign interactions gone dead, virtualQ offers comprehensive channel linkage, bringing in telephone hotlines if questions remain unanswered to make sure that customers are always picked up by staff at the right time.
In addition, our analyses provide you with information about where precisely questions arise, allowing you tp offer helpful information at the appropriate point and to optimize your offer lastingly on the basis of sound statistics.
Higher level of automation, optimized service
Leverage your innovative technologies to full capacity with AI-based callbacks.
VQ
PHONE
Use our intelligent and fully automated callback and appointment management software to maximize reachability and optimize workload management in your telephone service center.
VQ
WEB
Generate leads on your website or provide a unique customer service experience with our easy-to-integrate callback & appointment widget. Reach your customers on all channels.
VQ
CONNECT
Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks, and workload-optimized appointments with voicebots, chatbots, messengers, apps, and much more.
Your message to virtualQ
How can we help?
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