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The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

About us – Partner, our team & open vacancies.

Insights – industry knowledge, success stories, press reviews & more.

Call-back Or Call-in?

Call-back and call-in are solutions for long queues in customer service. Explore the advantages and disadvantages of these solutions.

The service level at the SBSCOM Service Center

Witness a revolution in the service levels! SBSCOM is the leading full-service provider of employee benefits programs and together with virtualQ, they have developed a breakthrough solution to increase their service levels!

The leading-edge contact center software for industry leaders

virtualQ offers software that ends queues and improves customer experience. With the waiting, app and calendar functions, virtualQ reduces costs & increases overall customer satisfaction. Suitable for inbound call centers. Receive your free consultation now!

Nobody wants to wait

Despite access to smartphones, customer service still takes place on the phone. The infographic demonstrates that genuine person-to-person dialog is preferred. Waiting lines become a problem for customers within 10 minutes.

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virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

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Lead Engine

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Loyalty Driver

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Peak Helper

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Alle Lösungen


Peak Management

Curn Reduction

Cost Reduction


Dauerbelastung / zuviele Anrufe


Zur Übersicht