WHAT IS SERVICE LEVEL? 5 THINGS YOU SHOULD KNOW ABOUT THIS KPI
Software solutions for long waits in customer service: conventional call-back, queued call-back and call-in. There are different options for your company. Book a consultation appointment now!
Call-back Or Call-in?
Call-back and call-in are solutions for long queues in customer service. Explore the advantages and disadvantages of these solutions.
Artificial intelligence in the service industry – an assessment of the current situation
Artificial intelligence in customer service can be an opportunity, but it is also received with a lot of skepticism. However, intelligent voice solutions can greatly improve your customer experience because humans and AI complement each other perfectly.
Virtual customer services: Tech start-up virtualQ receives 7-figure funding
virtualQ receives growth financing from renowned investors for its innovative customer service solutions. “A world without waiting” is their goal, which they are now one step closer to achieving!
SEASONAL FLUCTUATIONS IN CALL CENTER CALL VOLUME
Seasonal fluctuations in the contact center can be a challenge, especially for online stores in the run-up to Christmas. With virtualQ®, seasonal peaks can be managed effortlessly!
The service level at the SBSCOM Service Center
Witness a revolution in the service levels! SBSCOM is the leading full-service provider of employee benefits programs and together with virtualQ, they have developed a breakthrough solution to increase their service levels!
Omni-channel customer service – the right way to do it
Success factor – service quality: Establish omnichannel customer service! virtualQ® offers innovative solutions for smooth telephone contact and minimizes “channel hopping”.
The leading-edge contact center software for industry leaders
virtualQ offers software that ends queues and improves customer experience. With the waiting, app and calendar functions, virtualQ reduces costs & increases overall customer satisfaction. Suitable for inbound call centers. Receive your free consultation now!
Achieving business success through customer satisfaction
Customer satisfaction is a competitive advantage and is becoming increasingly more important than price. Actions to increase customer satisfaction include measuring satisfaction and improving customer service.
Nobody wants to wait
Despite access to smartphones, customer service still takes place on the phone. The infographic demonstrates that genuine person-to-person dialog is preferred. Waiting lines become a problem for customers within 10 minutes.
