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virtualQ offers software that ends queues and improves customer experience. With the waiting, app and calendar functions, virtualQ reduces costs & increases overall customer satisfaction. Suitable for inbound call centers. Receive your free consultation now!

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The leading-edge contact center software for industry leaders

Are you looking for modern contact center software to make your service center more efficient while increasing customer satisfaction? Now you can, with virtualQ!

End holding lines with the help of the right software

virtualQ offers cloud-based contact center software that enables your customers to wait virtually, finally putting an end to real-life waiting on the phone.

virtualQ ushers in a new era of customer management and customer experience. Whether Waiting Call, -Link or -App, whether virtualQ In-house Solution or the smart calendar function virtualQ Appointment, our customer projects clearly demonstrate one thing:

virtualQ’s software solutions reduce costs, facilitate customer management and make your customers happy!

virtualQ’s offerings are tailored to inbound call centers and offer the optimal path to greater customer satisfaction for every service center. Easily select the software solutions that fit your contact center needs. We would be happy to offer you our consulting services.

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A comparison of virtualQ®’s contact center software solutions for service centers:

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We are virtualQ

Discover who we are, what drives us and how we are revolutionizing the industry. Meet the team responsible for our success and learn about our passion for innovation.

Success Cases

Exciting success cases of our customers

Check out many interesting success stories of our customers and how virtualQ has been applied in customer service to support them.

Callflow in customer service: Your key to customer satisfaction

In a world where customers expect fast and targeted responses, an efficiently designed call flow is an essential tool for

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Service digitization – How modern solutions are revolutionizing customer service

Digitalization in Germany is progressing slowly, especially in customer service. Companies are often overwhelmed and shy away from change. Yet

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Customer orientation in the call center: How to improve your service sustainably

Why is customer focus so crucial in your call center? How do you increase customer satisfaction in the long term?

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Omni-channel customer service: service quality in customer service

The quality of service is increasingly deciding for or against a company. What role does omni-channel customer service play in

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The top 5 trends in customer service

The top 5 trends in customer service in 2025: customer service requirements, 24/7 availability, AI, data usage & cloud systems.

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Challenges in customer service

Efficient customer service makes the difference: Tips, tools & technologies to overcome challenges & sustainably increase customer satisfaction.

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How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Schedule an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!