5 QUESTIONS FOR … ANTON SCHENK, CHIEF DIGITAL OFFICER CAPITA EUROPE
In an interview with Anton Schenk, chief Digital Officer of Capita, who answers five questions about the collaboration with virtualQ.
Business growth only through radical service focus
Customer experience (CX) and customer-centric teams are driving business growth. A shift in thinking is needed to view service as a growth driver rather than a cost center. Companies should introduce more agile organizational structures as well as a customer experience orientation.
Sales success with a good connection between field and office staff
Successful sales management requires cooperation between sales, marketing and service. virtualQ improves communication between office and field staff to answer customer inquiries immediately!
Attention recession! Optimize customer service through service innovation
To cushion the impact of the recession, companies need to cut costs and retain customers. This can be achieved through optimal customer service.
Customer loyalty: When you inspire customers
The digital transformation in customer service requires a customer-centric corporate culture and the ability to meet customers’ needs. Inform now
WHAT IS SERVICE LEVEL? 5 THINGS YOU SHOULD KNOW ABOUT THIS KPI
Software solutions for long waits in customer service: conventional call-back, queued call-back and call-in. There are different options for your company. Book a consultation appointment now!
Call-back Or Call-in?
Call-back and call-in are solutions for long queues in customer service. Explore the advantages and disadvantages of these solutions.
Artificial intelligence in the service industry – an assessment of the current situation
Artificial intelligence in customer service can be an opportunity, but it is also received with a lot of skepticism. However, intelligent voice solutions can greatly improve your customer experience because humans and AI complement each other perfectly.
SEASONAL FLUCTUATIONS IN CALL CENTER CALL VOLUME
Seasonal fluctuations in the contact center can be a challenge, especially for online stores in the run-up to Christmas. With virtualQ®, seasonal peaks can be managed effortlessly!
The service level at the SBSCOM Service Center
Witness a revolution in the service levels! SBSCOM is the leading full-service provider of employee benefits programs and together with virtualQ, they have developed a breakthrough solution to increase their service levels!
