In times of rapid change, artificial intelligence can not only engage your customers, but also your employees! Find out how virtualQ can help them.
We are in the current issue of the CCV brochure! Feel free to read up!
In an interview with Anton Schenk, chief Digital Officer of Capita, who answers five questions about the collaboration with virtualQ.
This post is about the virtual queue and how contact centers can benefit from it! Make a consultation appointment now.
Customer experience (CX) and customer-centric teams are driving business growth. A shift in thinking is needed to view service as a growth driver rather than a cost center. Companies should introduce more agile organizational structures as well as a customer experience orientation.
Successful sales management requires cooperation between sales, marketing and service. virtualQ improves communication between office and field staff to answer customer inquiries immediately!
To cushion the impact of the recession, companies need to cut costs and retain customers. This can be achieved through optimal customer service.
The digital transformation in customer service requires a customer-centric corporate culture and the ability to meet customers’ needs. Inform now
Software solutions for long waits in customer service: conventional call-back, queued call-back and call-in. There are different options for your company. Book a consultation appointment now!
Call-back and call-in are solutions for long queues in customer service. Explore the advantages and disadvantages of these solutions.