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virtualQ offers software that ends queues and improves customer experience. With the waiting, app and calendar functions, virtualQ reduces costs & increases overall customer satisfaction. Suitable for inbound call centers. Receive your free consultation now!

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The leading-edge contact center software for industry leaders

Are you looking for modern contact center software to make your service center more efficient while increasing customer satisfaction? Now you can, with virtualQ!

End holding lines with the help of the right software

virtualQ offers cloud-based contact center software that enables your customers to wait virtually, finally putting an end to real-life waiting on the phone.

virtualQ ushers in a new era of customer management and customer experience. Whether Waiting Call, -Link or -App, whether virtualQ In-house Solution or the smart calendar function virtualQ Appointment, our customer projects clearly demonstrate one thing:

virtualQ’s software solutions reduce costs, facilitate customer management and make your customers happy!

virtualQ’s offerings are tailored to inbound call centers and offer the optimal path to greater customer satisfaction for every service center. Easily select the software solutions that fit your contact center needs. We would be happy to offer you our consulting services.

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A comparison of virtualQ®’s contact center software solutions for service centers:

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We are virtualQ

Discover who we are, what drives us and how we are revolutionizing the industry. Meet the team responsible for our success and learn about our passion for innovation.

Whitepaper

Find out how you can use callbacks to implement further automation and new technologies in your customer service.

Success Cases

Exciting success cases of our customers

Check out many interesting success stories of our customers and how virtualQ has been applied in customer service to support them.

What is a virtual queue? – Can my call center also benefit from it?

What is a virtual queue and what advantages does it offer? What are the different types and when is it

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EU AI Act in contact centers and customer service: everything you need to know

How does the EU AI Act regulate the use of AI in contact centers? What impact does this have on

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Contact avoidance in customer service: a look at the trend study 23/24

According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei,

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CCV QUALITY AWARD: virtualQ and Transcom win “Best Partnership” award

Transcom and virtualQ won the CCV Quality Award 2023 Best Partnership this year: "A partnership of equals".

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Employees introduce themselves – Sahar

We are pleased to introduce Sahar Derbel to you. Since 2022, Sahar has been supporting our Development Team at virtualQ

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What makes virtualQ Algorithms so special?

VirtualQ's AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the

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How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Schedule an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!