(…) In the Best Partnership category, which honors strategic and long-term cooperation between two or more business partners, the winners are Transcom & virtualQ. “The days of lone wolves are over and our industry now also appreciates the benefits of good collaboration and partnership. It is precisely this ‘Best Partnership’ that the award winners Transcom and virtualQ have demonstrated. The joint internal and external appearance was particularly positive. Partnership at eye level is a model for all of us for future cooperation,” explains jury member Andreas Brinkmann. This section was supported by an award sponsorship from Jabra.
(Read more: https://cc-verband.de/ccv-quality-award-die-besten-2023/)
Progress through collaboration
The digital transformation has long been in full swing and has not stopped at customer service. More and more companies are therefore relying on innovative technologies and digital solutions to offer their customers a fast and smooth service. Cooperation between different companies plays a decisive role in developing efficient processes and systems. A perfect example of this is the partnership between virtualQ and Transcom, which has now been honored with the CCV Quality Award Best Partnership.
As an international service provider for customer experience management, Transcom offers its customers innovative customer service solutions. virtualQ and Transcom worked together on a callback management project and developed an optimal solution in tandem. The needs and requirements of the customer were always the focus.
From individual project to successful partnership
The initial first project between virtualQ and Transcom quickly developed into a mature partnership characterized by high quality and innovation. The introduction of voice technology and artificial intelligence has further improved services and customers benefit from an even faster and more effective service. This quickly shows how important cooperation between companies is in order to develop and implement optimal customer service solutions.
We would like to thank the CCV for their recognition and appreciation!
