Who is faithful today?
Thanks to a shortage of skilled workers, the labor market has become an employee market. Employees change much more quickly and are no longer as loyal as they were a few years ago. Trend increasing.
In addition, in the majority of all industries, companies are in cut-throat competition with their products and services. Products and services are interchangeable and comparable.
Loyal customers through intelligent queueing technology
This suddenly makes customer service much more relevant, because good customer service can make a difference and becomes a differentiator in the hyper-competition for loyal customers. This can also be seen in the boardrooms – such as atSignal Iduna, where the board is being expanded to include the new customer service resort, as in many other companies. But customer service is still considered a cost center in many places and not yet a profit center. Thanks to AI solutions such as intelligent queueing technologies as well as innovative voice automation, you eliminate annoying waiting loops of service hotlines, reach more callers and customer concerns can be solved faster and more efficiently – the strengthening of your brand image and the associated loyalty of customers is thus certain – that is worth cash!
Loyal employees through intelligent “peak management“
If employees didn’t change so often … Many companies currently see finding and retaining suitable employees as the biggest challenge when it comes to customer care. But AI can also help here and provide relief at the workplace through, for example, intelligent “peak management” and even contribute significantly to better customer service.
In addition, voice automation can be used to reduce the number of low quality calls. By using artificial intelligence and machine learning, recurring customer queries are answered immediately and automatically. More complex inquiries are forwarded to the appropriate service staff, who provide advice and assistance to callers. This increases the attractiveness of service center jobs and thus employee loyalty.
