Callflow in customer service: Your key to customer satisfaction
In a world where customers expect fast and targeted responses, an efficiently designed call flow is an essential tool for companies. How is a callflow used as a strategic tool?
Service digitization – How modern solutions are revolutionizing customer service
Digitalization in Germany is progressing slowly, especially in customer service. Companies are often overwhelmed and shy away from change. Yet the digital transformation offers new technologies to improve customer service. The use of artificial intelligence can automate many tasks and enable individual customer care.
Customer orientation in the call center: How to improve your service sustainably
Why is customer focus so crucial in your call center? How do you increase customer satisfaction in the long term?
Omni-channel customer service: service quality in customer service
The quality of service is increasingly deciding for or against a company. What role does omni-channel customer service play in this?
The top 5 trends in customer service
The top 5 trends in customer service in 2025: customer service requirements, 24/7 availability, AI, data usage & cloud systems. Preparing for the future.
Challenges in customer service
Efficient customer service makes the difference: Tips, tools & technologies to overcome challenges & sustainably increase customer satisfaction.
What is a virtual queue? – Can my call center also benefit from it?
What is a virtual queue and what advantages does it offer? What are the different types and when is it suitable for your call center?
Web callback: Revolutionize your customer service with this clever solution
Improve your customer service with Web Callback – smart technology for optimal communication and greater customer satisfaction.
EU AI Act in contact centers and customer service: everything you need to know
How does the EU AI Act regulate the use of AI in contact centers? What impact does this have on virtualQ’s software?
Contact avoidance in customer service: a look at the trend study 23/24
According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei, Kontakte nachhaltig zu reduzieren.
