Search
Close this search box.

The top 5 effects on your customer service & 14 typical use cases.

Callback and appointment solutions for every channel.

perfect solution for your industrie.

About us – Partner, our team & open vacancies.

Insights – industry knowledge, success stories, press reviews & more.

Blog

The new web widget from virtualQ offers functions that enable you to provide maximum flexibility and automated contact control internationally.

The new generation of the virtualQ web widget: New functions, new possibilities

To meet the increasing demands of customer service, the new virtualQ web widget delivers a host of new features and optimisations for contact centres.

New functions and optimisations

Modern standard look

Design is always changing, and so are your and our websites, apps and interfaces. For this reason, virtualQ has adapted the standard look of the web widget to a new design that matches the modern digital presence and is available to you as an intuitive solution.

Faster adapted

With Custom CSS, you can adapt the web widget to your corporate design in no time at all. Thanks to the simple user interface in the virtualQ Dashboard, no IT knowledge or similar is required.

Fastest set-up within 3 steps

Include minimal HTML code on the web page, define the setting, start. Integrating the web widget into your own website has never been easier for B2B customers. The set-up is done in just 3 simple steps. The configuration of the web widget can also be done within a few clicks in the virtualQ Dashboard.

Callback button or link

Even away from the website, virtualQ can be used to book a callback from various platforms. The new callback button makes it possible: inserted as a button or link in your e-mails or newsletters, for example, you can offer your customers quick and uncomplicated accessibility in case of queries.

Flexible callback options

With the update of the web widget, flexible callbacks are now possible: On the one hand, contact centres can offer callback appointments, on the other hand, instant callbacks at the next possible time can now also be selected. In any case, the exact time of the callback will be communicated to your customers during the booking process in order to offer the highest possible transparency. Especially in urgent matters, this creates great trust towards your company.

Department selection with just one click

In addition, your callers can select the desired department via the web widget, which connects them directly to the right contact person. This not only reduces call times, but also the effort required on both sides to resolve a concern.

Internationalisation even easier

The new generation of the web widget now supports several other languages in addition to German, including English, French, Spanish and Italian. Other languages can also be offered in a short time on request. This enables you to address your customers in their preferred language and thus optimise customer service on an international level.

Local special cases, such as Swiss German, are additionally offered to ensure an individual and natural service.

Do you have questions about the language offer? We will be happy to advise you.

Time zone of the machine

The new web widget is able to take into account the time zone of the booking device. Callbacks are therefore displayed in the customer’s time zone. This avoids confusion about time differences for clients calling from abroad and improves communication immensely.

Custom Fields (Coming soon)

The new web widget allows you to use custom fields to record important information about the request in preparation for the call. For example, you can ask for contract numbers, customer numbers or similar, depending on your needs, which serves to allocate the enquiries in the system. Concerns can thus be solved in a more targeted and efficient manner, which has a positive effect on customer satisfaction.

Do you have questions about the new functions and would like to talk to us? Feel free to contact us.

Our further platforms

Newsletter

SUBSCRIBE TO THE NEWSLETTER

Discover the latest trends and exciting news about virtualQ and the customer service industry in our newsletter. Stay up-to-date and don’t miss any important news!

Discover who we are, what drives us and how we are revolutionizing the industry. Meet the team responsible for our success and learn about our passion for innovation.

Whitepaper

Find out how you can use callbacks to implement further automation and new technologies in your customer service.

Success Cases

Exciting success cases of our customers

Check out many interesting success stories of our customers and how virtualQ has been applied in customer service to support them.

Other interesting articles

What is a virtual queue and what advantages does it offer? What are the different types and when is it
Verbessern Sie Ihren Kundenservice mit Web Callback – smarte Technologie für optimale Kommunikation und mehr Kundenzufriedenheit.
Verbessern Sie Ihren Kundenservice mit Web Callback – smarte Technologie für optimale Kommunikation und mehr Kundenzufriedenheit.
Verbessern Sie Ihren Kundenservice mit Web Callback – smarte Technologie für optimale Kommunikation und mehr Kundenzufriedenheit.
Verbessern Sie Ihren Kundenservice mit Web Callback – smarte Technologie für optimale Kommunikation und mehr Kundenzufriedenheit.
How does the EU AI Act regulate the use of AI in contact centers? What impact does this have on

Your message to virtualQ

How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Schedule an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

Search
Close this search box.

virtualQ Newsletter
abonnieren

Search
Close this search box.

Do you have questions? I can help you.

Your contact to recruiting


Lisa

virtuaQ – ist die eine Datengeriebene und smarte KI die automatisierende Rückruf-Lösung für Unternehmen & Organisationen anbietet. Die Ihre Sales- oder Service- Verbindungen zu Ihren Kunden glättet. Dadurch können Sie relevante Business-Effekte erzielen:

Efficiency Booster

Lorem ipsum dolor sit amet, consectetuer adipiscing elit.

Lead Engine

Lorem ipsum dolor sit amet, consectetuer adipiscing elit.

Loyalty Driver

Lorem ipsum dolor sit amet, consectetuer adipiscing elit.

Peak Helper

Lorem ipsum dolor sit amet, consectetuer adipiscing elit.

Alle Lösungen

Anwendungsfälle

Peak Management

Curn Reduction

Cost Reduction

Effizienzsteigerung

Dauerbelastung / zuviele Anrufe

Mitarbeiterzufriedenheitssteigerung

Zur Übersicht