virtualQ Insights

We offer the most intelligent, automated callback solution for businesses & organizations. This smoothens the connection with your customers and thus you can achieve relevant business effects.

SUCCESS STORY

The success story of Helvetia and virtualQ

Learn how virtualQ’s software helps optimize customer service at Helvetia by helping employees handle approximately 146,000 calls per year and ensuring the high value of customer service for the group.

News

How, when and how often to offer callbacks

How, where, and when should you offer callbacks? This article provides helpful food for thought.

News

Callflow in customer service: Your key to customer satisfaction

In a world where customers expect fast and targeted responses, an efficiently designed call flow is an essential tool for

News

Service digitization – How modern solutions are revolutionizing customer service

Digitalization in Germany is progressing slowly, especially in customer service. Companies are often overwhelmed and shy away from change. Yet

News

Customer orientation in the call center: How to improve your service sustainably

Why is customer focus so crucial in your call center? How do you increase customer satisfaction in the long term?

News

Omni-channel customer service: service quality in customer service

The quality of service is increasingly deciding for or against a company. What role does omni-channel customer service play in

News

The top 5 trends in customer service

The top 5 trends in customer service in 2025: customer service requirements, 24/7 availability, AI, data usage & cloud systems.

News

Challenges in customer service

Efficient customer service makes the difference: Tips, tools & technologies to overcome challenges & sustainably increase customer satisfaction.

News

What is a virtual queue? – Can my call center also benefit from it?

What is a virtual queue and what advantages does it offer? What are the different types and when is it

News

Web callback: Revolutionize your customer service with this clever solution

Improve your customer service with Web Callback - smart technology for optimal communication and greater customer satisfaction.

Also popular:
virtualQ as an employer

News

EU AI Act in contact centers and customer service: everything you need to know

How does the EU AI Act regulate the use of AI in contact centers? What impact does this have on

Success Cases

Success story LEW

Guaranteed availability despite a flood of calls during the billing deadline. LEW Verteilnetz GmbH provides insights.

Success Cases

Success story Janitos Insurances

25 percent higher availability with a simultaneous reduction in telephony times by 50 percent.

News

Contact avoidance in customer service: a look at the trend study 23/24

According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei,

News, press

CCV QUALITY AWARD: virtualQ and Transcom win “Best Partnership” award

Transcom and virtualQ won the CCV Quality Award 2023 Best Partnership this year: "A partnership of equals".

Video

Employees introduce themselves – Sahar

We are pleased to introduce Sahar Derbel to you. Since 2022, Sahar has been supporting our Development Team at virtualQ

News

What makes virtualQ Algorithms so special?

VirtualQ's AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the

News

3 ways to prepare your contact center for Gen Z

Generation Z prefers digital communication and fast solutions. virtualQ.io's callback solution meets their needs with seamless digital customer service and

News

6 last-minute tips for Christmas business in your online shop in 2023

Christmas business in eCommerce: 6 last-minute tips for your online shop

Use virtualQ where you need it

The right solution for each channel or across channels – just as you need it.

AI-based callback solution

Achieve ideal employee utilization, a transparent customer experience, and thus maximum availability and customer satisfaction.

LEARN MORE

AI-powered call scheduling

Turn prospects into customers—
automatically and flexibly. Manage appointment bookings smarter than ever before.

LEARN MORE

Automated service processes

Use AI process automation to create lean and efficient workflows across all channels.

LEARN MORE

AI-based callback solution

Achieve ideal employee utilization, a transparent customer experience, and thus maximum availability and customer satisfaction.

AI-powered call scheduling

Turn prospects into customers—
automatically and flexibly. Manage appointment bookings smarter than ever before.

Automated service processes

Use AI process automation to create lean and efficient workflows across all channels.

News

When customers are afraid of the voicebot

Chatbots in customer service can lead to customer frustration if they pretend to be human employees. virtualQ solves this problem

Success Cases

Success Story Copart

A 20% higher reachability plus enthusiastic cooperation partners due to practical callback function as a competitive advantage

News

The new generation of the virtualQ web widget: New functions, new possibilities

The new web widget from virtualQ offers functions that enable you to provide maximum flexibility and automated contact control internationally.

Success Cases

Success Story Metro

Find out how the wholesale company METRO Deutschland uses virtualQ during peak times to ensure continued high levels of customer

Video

Introduction of our employees – Co-Founder & Chief Revenue Officer Ulf

The employees of virtualQ introduce themselves! One of our founders Ulf gives tips here on what qualities you need if

Video

Introduction of our employees – Country Manager CH/AT Peter

The employees of virtualQ introduce themselves! Our Country Manager Peter for customers from Switzerland and Austria is your contact person!

Video

Introduction of our employee – Head of Product Management Dietmar

The employees of virtualQ introduce themselves! Our Head of Product Dietmar tells us about his passion for our product!

Success Cases

Success Story Badenova & Transcom

In times of energy and climate crisis, as well as unrest in Europe, Badenova, together with their partner Transcom, puts

Success Cases

Success Story Haufe Lexware

Haufe Lexware customer service is relieved by virtualQ's virtual assistant (VQ Phone) to support agents, give you more capacity for

Your message to virtualQ

How can we help?

We offer you direct contact to virtualQ. You can find direct contacts for your request here.

Schedule a personal demo

A demo says more than 1,000 words. Make an appointment with us directly with just a few clicks. We will personally show you the power of virtualQ AI algorithms and your possibilities.

Get inspired

Numerous success stories, interviews, videos, whitepapers, e-books, webinars as well as news and blog articles are waiting for you. Discover the many ways you can make your customer service and sales unique.

Become a partner

Let us grow together. Are you an ACD software provider, workforce management provider, BPO, contact center service provider or a consultancy? Become a partner now!

FAQ's - virtualQ has the answers

Do you have questions about our company or our product? Our FAQ page provides quick answers to the most frequently asked questions – from intelligent callback service to data security.

virtualQ Insights

The success story of Helvetia and virtualQ

Also popular: virtualQ as an employer

Use virtualQ where you need it

AI-based callback solution

AI-powered call scheduling

Automated service processes

Your message to virtualQ

How can we help?

Do you have questions? I can help you.

Efficiency Booster

Lead Engine

Loyalty Driver

Peak Helper

Alle Lösungen

Zur Übersicht

Also popular:
virtualQ as an employer