virtualQ Insights
We offer the most intelligent, automated callback solution for businesses & organizations. This smoothens the connection with your customers and thus you can achieve relevant business effects.
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Efficient customer service makes the difference: Tips, tools & technologies to overcome challenges & sustainably increase customer satisfaction.
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What is a virtual queue and what advantages does it offer? What are the different types and when is it
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Improve your customer service with Web Callback - smart technology for optimal communication and greater customer satisfaction.
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How does the EU AI Act regulate the use of AI in contact centers? What impact does this have on
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According to a trend study, contact avoidance in customer service is more important than ever before. virtualQ unterstützt Unternehmen dabei,
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Transcom and virtualQ won the CCV Quality Award 2023 Best Partnership this year: "A partnership of equals".
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We are pleased to introduce Sahar Derbel to you. Since 2022, Sahar has been supporting our Development Team at virtualQ
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VirtualQ's AI algorithms have impressed many Leaders and managers so far. But what is the secret ? What makes the
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Generation Z prefers digital communication and fast solutions. virtualQ.io's callback solution meets their needs with seamless digital customer service and
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Christmas business in eCommerce: 6 last-minute tips for your online shop
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Chatbots in customer service can lead to customer frustration if they pretend to be human employees. virtualQ solves this problem
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A 20% higher reachability plus enthusiastic cooperation partners due to practical callback function as a competitive advantage
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The new web widget from virtualQ offers functions that enable you to provide maximum flexibility and automated contact control internationally.
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Find out how the wholesale company METRO Deutschland uses virtualQ during peak times to ensure continued high levels of customer
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The employees of virtualQ introduce themselves! One of our founders Ulf gives tips here on what qualities you need if
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The employees of virtualQ introduce themselves! Our Country Manager Peter for customers from Switzerland and Austria is your contact person!
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The employees of virtualQ introduce themselves! Our Head of Product Dietmar tells us about his passion for our product!
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In times of energy and climate crisis, as well as unrest in Europe, Badenova, together with their partner Transcom, puts
Use virtualQ where you need it
The right solution for each channel or across channels – just as you need it.
VQ
PHONE
The intelligent and fully automated callback and appointment management software for maximum reachability and optimal workload management for your telephone service center.
VQ
WEB
Generate leads on your website or provide a unique customer service experience with our easy to integrate callback & appointment widget. Reach your customers on all channels
VQ
CONNECT
Open up new potential by integrating virtualQ into your existing system landscape. Combine virtual waiting, callbacks and workload-optimised appointments with voicebots, chatbots, messengers, apps and much more.
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Haufe Lexware customer service is relieved by virtualQ's virtual assistant (VQ Phone) to support agents, give you more capacity for
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Providata uses virtualQ to provide 24/7 customer service to its customers. Read the success story behind it.
- Success Cases
In the past, the digital direct insurance company Smile was increasingly confronted with complaints about longer waiting times. To effectively
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Gothaer Insurances strives to provide its customers with impeccable reachability and a high quality of service during peak times. To
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The Austrian Federal Railways and virtualQ have a long-standing cooperation. With virtualQ, ÖBB can provide a high level of service!
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ADAC has introduced intelligent callback management with virtualQ, saving over 300,000 waiting minutes. After successful completion of the proof-of-concep, virtualQ
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High intra-day peaks caused severe employee work overload at energy supplier E.VITA. virtualQ provided relief.
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Discover how Helvetia Insurance improved its customer service and achieved sales success simultaneously by working with virtualQ.
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Discover the success story of BKK Linde - one of the fastest growing health insurance companies in Germany.
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